Enquiry details
We collect the information you choose to submit, such as your name, phone, email, property requirement and message.
Privacy Policy
How Regent Crest handles your information.
A clear overview of how website enquiries, contact details and property requirements are collected, used and protected.
Privacy at a glance
We use your information to respond to property requests, not to create confusion.
This policy is written for buyers, tenants, owners and investors who contact Regent Crest through the website, WhatsApp, phone or email.
Property follow-up
Your details are used to respond to enquiries, prepare shortlists, arrange viewings and provide requested project information.
Responsible handling
Regent Crest limits access to people and service providers who need the information to support your request.
Regent Crest Real Estate Privacy Policy
Regent Crest Real Estate respects visitor privacy and handles personal information with care. This policy explains what we collect, why we collect it and how you can contact us about your data.
1. Who this policy applies to
This Privacy Policy explains how Regent Crest Real Estate handles personal information submitted through this website, contact forms, WhatsApp links, phone calls, email enquiries and related property communication.
By using this website or submitting an enquiry, you acknowledge that Regent Crest may process your information for the purposes described below.
2. Information we may collect
We may collect your name, phone number, email address, preferred contact method, property interest, budget, location preference, enquiry type, message content and any details you voluntarily provide.
The website may also receive basic technical information such as IP address, browser type, device information, pages viewed and enquiry source, mainly for security, analytics and website improvement.
3. How we use your information
We use personal information to respond to your property enquiry, prepare suitable buy, rent or off-plan options, arrange consultations or viewings, send requested project details and manage follow-up with you.
We may also use enquiry information to improve website forms, understand campaign performance, maintain lead records, protect the website and comply with applicable legal or regulatory obligations.
4. Calls, WhatsApp and email communication
If you submit your phone number, WhatsApp number or email address, Regent Crest may contact you using those channels in relation to your enquiry or related property requirement.
You can ask us to stop marketing or non-essential follow-up at any time. Essential communication about an active enquiry, appointment or transaction may still continue where needed.
5. Sharing information
Regent Crest does not sell personal information. We may share necessary details with internal team members, technology providers, CRM or hosting providers, marketing tools, professional advisers, property partners or developers when needed to respond to your request.
Where information is shared, we aim to limit it to what is necessary for the enquiry, service, compliance or operational purpose.
6. Cookies and analytics
This website may use cookies or similar technologies to keep the website functioning, understand visitor behaviour, measure campaigns and improve user experience.
You can control cookies through your browser settings. Some website features may not work as intended if cookies are disabled.
7. Data retention
We keep enquiry and communication records for as long as reasonably needed to manage your request, maintain business records, resolve queries, meet legal obligations and support client service.
When information is no longer needed, we will take reasonable steps to delete it, anonymise it or restrict access where appropriate.
8. Security
Regent Crest uses reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.
No website, email or messaging channel can be guaranteed as completely secure. Please avoid sending passwords, bank card details or highly sensitive documents through public website forms.
9. Your privacy requests
Subject to applicable law, you may request access to your personal information, correction of inaccurate details, deletion where appropriate, restriction of certain processing or withdrawal from marketing communication.
To make a privacy request, contact Regent Crest using the email or phone details below. We may need to verify your identity before acting on a request.
10. Updates to this policy
We may update this Privacy Policy when our website, services, systems or legal requirements change. The latest version will be posted on this page with an updated date.